SHIPPING
HOW LONG WILL IT TAKE TO SHIP MY ORDER?
All orders are processed within 24 business hours and shipped within 48-72 business Hours. Deliveries take 7-12 business days and in rare cases 25+ business days, It depends on your country.
HOW DO I KNOW IF MY PACKAGE HAS SHIPPED?
Once you place an order, you will receive an automatic confirmation email and you will receive another email with shipping information as soon as your order is dipatched. Please note that the shipping confirmation email does not necessarily mean that the package has left our distribution center. You will be provided a tracking link with the tracking information for your order.
Sometimes items are sent in separate packages, you will be provided with the tracking numbers for each packages, as they are dispatched.
Please allow 24-48 hours from the time you place your order for it's status to update.
WHICH COUNTRY DO YOU SHIP TO?
Infinoox is proud to provide our customers with worldwide shipping
| Country | Cost | Time |
|---|---|---|
| United States | $4.95 | 6-12 Business Days |
| Canada | $4.95 | 6-12 Business Days |
| United Kingdom | $4.95 | 6-12 Business Days |
| Australia | $4.95 | 6-12 Business Days |
| New Zealand | $4.95 | 6-12 Business Days |
| Canada | $4.95 | 6-12 Business Days |
| Mexico | $4.95 | 6-12 Business Days |
| Rest of World | $6.95 | 7-10 Business Days |
We kindly ask to allow up to 30 days for packages to arrive to allow for possible customs processing delays.
In some instances, delivery may be delayed depending on your country's customs. Infinoox is not responsible for applicable customs fees, import duties, taxes, or any other charges. The customer is responsible for the charges, even if the shipment is refused upon delivery.
WHEN WILL I RECEIVE MY TRACKING INFORMATION?
Within a 72 hours of your order being fulfilled (shipped), you will receive notification email with your tracking number.
If you do not receive your tracking number within 7 business days, please contact us!
HOW LONG SHOULD I WAIT BEFORE I RECEIVE MY ORDER?
US and Canada orders usually take between 6-12 business days to be delivered from the date they are shipped.
Worldwide orders take 7-21 business days and in rare cases can take 30+ business days.Please note in some countries, customs may cause an additional delay in delivery.
We recommend that you keep an eye on your tracking.
If you have more than one item, its very likely you will receive them separately. Each item will have its own shipping code.
HOW CAN I TRACK MY ORDER?
All normal shipping can be tracked at www.17track.net/en For items that are shipped express they can be tracked on: www.dhl.com or www.fedex.com
I ONLY RECEIVED PART OF MY ORDER?
Different items can come from different warehouses and in separate packages, so you might receive more than one package if you ordered several items. Please verify your email as we provide different shipping confirmation for items leaving separately.
MY TRACKING SAYS IT WAS DELIVERED BUT I DID NOT RECEIVE IT?
We understand how important your order is! We provide our customers with the option to track their package via the shipping confirmation e-mail. If the tracking information states that your items have been delivered but you have not received it, kindly ask your local post office first and your immediate neighborin case the package was received by mistake or on your behalf. The package may also have been left with property managers or an apartment office.
If you are still unable to locate your package, please contact the shipping carrier to discuss the issue, if they can't track your package, please contact us to have the issue resolved for you.