Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Women underwear
- Men underwear
To complete your return, we require a receipt or proof of purchase.
- Use the inquiry form on our help page
- Send message requesting RMA for specific product, include order number and email used in original purchase.
- Within 48 hours you will receive an RMA #
- Ship your product to our Return Center
Product Return Center
Attention RMA #: (include provided RMA # here)
4335 Rowland Ave El Monte
- Once Merchandise has been received and inspected, a refund will be issued.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again, then contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us by using our contact form.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email by using our contact form to provide you with our Product Return Centre address.
Please have pictures ready to send us of the damaged items and damaged areas. Please be advised, all returns must be made within 7 days of receipt.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Refunds usually are applied within 5-7 business days (Monday-Friday, excluding Holidays) from the date the returned product arrives.
To return your product, you should mail your product to Infinoox RMA Center
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance.